10025 Zinran Road South Bloomington, MN • Cell phone: 952-220-0008

mary.wales@comcast.net

 

EDUCATION

 

University of Minnesota, Bachelor of Arts, Psychology, summa cum laude

 

 

SUMMARY OF EXPERIENCE

 

ADAPT INC., MINNETONKA MN (2003 to present):

 

Project Manager/Data Specialist (2006 to present); Trainer of new hires (2004 to present)

·   Project Manager:  Tasked with compiling customer satisfaction research data across a broad area of consumer markets.  Currently assign, prioritize and organize multiple projects, monitor strict timelines, solve problems, and ensure the quality and integrity of open end data.

·   Leader of large, diverse, and complex projects: Direct a wide variety of complex projects, accurately recording and categorizing disparate customer responses, number of respondents surveyed, and amount of data generated.  I am the preferred contact of clients with large, multi-faceted projects because of my proven track record at successfully completing these types of projects with high quality, on time and within budget.

·   Efficiency leader:  Continually strive to reduce costs by increasing productivity of ongoing projects.  My personal rate of responses coded per hour is higher than co-workers by over 70%. I also continually teach my coders short cuts I've found in our software to improve their productivity.

·   Innovator: Continually strive for improvements in processes and ways to streamline the coding process.  I initiated the use of the phrase analyzer tool which led to a reduction of the project build/code time by over 80%.  I also designed a new online system to reduce the use of paper files.

·   Capable communicator:  I effectively tailor my communication to fit the audience, culture and skill level. Strong mentor of junior members of my team. Because of my communication skills and coding efficiency I train all new coders.

·   Problem Solver: I collaborate with my staff in solving problems and offer a myriad of tips and examples of ways they could complete their work more efficiently and with higher quality.

·   Deadline oriented: Projects need to be completed under tight deadlines and within budget constraints. I have met or beaten every deadline of all projects I have managed.

·   Detail oriented:  I meticulously review all data files prior to sending them to the client to ensure that quality standards are met.  I produce high quality work and expect high quality from my staff members. 

·   Creative and enthusiastic: I have a positive can-do attitude and approach problems as an opportunity to grow and learn.  I seamlessly work independently as well as with a team.  I am a logical, forward thinker who will either be the resource or will find the resource to get the job done. 

·   Longevity and dedication with a company:  I am a three time recipient of the employee of the quarter award, and have worked at this company for over ten years.  During my tenure, I have proven my reliability through punctuality, a strong work ethic and the willingness to work extra hours to ensure the completion of a project or to help fellow colleagues with a project.

·   Experienced user of Microsoft Office Suite.

 

Comment Coder (2003-2004)

·  Deadline oriented:  Met or exceeded every study deadline with high quality and was always ranked first in company in speed of coding.

·  Attention to detail: Quarterly quality audits scored at 100% objectively and 95% subjectively.

 

QUESTAR DATA SYSTEMS, EAGAN, MN

 

Senior Project Manager (1996-2000); Project Manager (1993-1996); Associate Project Manager (1990-1993)

·   Project Manager:  Extensive experience as a Project Manager with proven competencies in employee opinion research as well as customer satisfaction research. Was the primary and preferred contact of Fortune 500 companies.  Managed employee opinion projects throughout the full product lifecycle – managing the day-day operations from inception through the delivery process, ensuring on-time, and high quality project deliverables.

·   Cross-functional leader: Have extensive cross-functional leadership experience in developing teams and coordinating closely with team members to effectively complete projects. I have worked interdepartmentally with clients, vendors, data processing, programming, mailroom and shipping departments, all the way up to the executive Vice Presidents and the President.  I communicated daily with the client and the internal project team to ensure the project was on track and to answer or find answers to specific questions. 

·   Organizational/Time management skills: Have excellent organizational and time management skills and excel at handling multiple tasks in a fast paced environment

·   Longevity with a company:  Was promoted three times and worked at the same company for thirteen years.                                                                                   

 

Research Analyst (1988-1990)

·   Attention to detail: Meticulously created custom reports based on specific client needs.

·   Problem solver:  Identified and repaired data errors. 

·   Team member:  Integral team member responsible for creating meaningful and actionable reports in a short time frame.

·   Data manager:  Was responsible for the integrity and security of highly sensitive employee data.